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Help and troubleshooting

Contact support

How to reach the Chainage team, what to include so we can help quickly, and where to find our security and privacy documents.

Questions, feedback, a chainage that doesn't look right, or something not working? We're happy to help.

Email us

Email support@tekswipe.com.au. That's the place for everything: questions, problems, feedback and ideas, billing and invoices, deleting your account, data requests and security questionnaires.

What to include

  • What you were doing, and what happened. Copy any message you saw word for word.
  • Your device and browser, for example “iPhone 15, Safari” or “Windows laptop, Chrome”.
  • For a location, a link to it: tap Share on the card, then Copy link.
  • For a project, its name, and the company if it's a company project.
  • Screenshots, if you can.
  • For billing, your company name and any invoice number.
Heads up

Never send us your password or recovery codes. We'll never ask for them.

When you'll hear back

We'll get back to you as soon as we can. In the meantime, the frequently asked questions and The chainage doesn't look right answer a lot of common questions.

Security, privacy and terms

More in Help and troubleshooting

  • Turn on location access▶Fix “Location access needed” and other GPS problems on iPhone, iPad, Android and computers so Find my chainage can use your position.
  • The chainage doesn't look right▶What to check when a chainage looks wrong: snapping, the road and carriageway, GPS accuracy, council roads and roadside markers.
  • How accurate is Chainage?▶How Chainage works out chainage from TMR reference points, how close it is to TMR's data, and when to double-check.
  • Where the data comes from▶The sources behind Chainage: TMR open data for roads, chainage, traffic and speed signs, plus OpenStreetMap, the NHVR, councils and Google.